Terms & Conditions and Policies
Terms and Conditions - The Collector Wine Club
When signing up to The Collector, you agree to the following terms:
I agree and understand that The Collector membership will entitle me to deliveries of six or more Gilbert label wines, two or four times per year. I understand that the minimum membership term is 12 months. I can request to cancel or skip an order after this period by writing to collector@gilbertfamilywines.com.au or 137 Ulan Road, Mudgee NSW 2850.
As a member of The Collector, I authorise The Gilbert Family Wine Company to debit my credit card, and any card issued to me in renewal or replacement thereof, with the cost of my delivery 10 days prior to each dispatch. I understand my selection will be shipped to the address I have provided automatically unless I advise The Gilbert Family Wine Company of a different address, in writing, at least one month prior to the dispatch.
Should I not be home at the time of delivery, I authorise The Gilbert Family Wine Company to advise the freight company to place my wines in a secure place near my front door, unless specified otherwise in writing. If there are persons at my premises who cannot provide proof of age ID at the time of delivery, I understand the wine will not be left at my premises and must be collected from the nearest depot within 5 business days.
I understand that by providing my contact information to The Gilbert Family Wine Company, I give them permission to contact me via email, phone and mail, and that my personal information will be collected and used in accordance with the privacy policy set out at www.gilbertfamilywines.com.au.
I certify that I am over 18 years of age.
Privacy Policy
Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.
I. What kind of information do we collect from you when you visit our site?
When you visit gilbertfamilywines.com.au, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.
We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship products to you.
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II. Sharing of personal information – we don’t do it!
By subscribing to the Mailing List or The Collector Wine Club, you will provide your contact details to receive future special offers, promotions plus information about special events from The Gilbert Family Wine Company, and from our agents, until such time as you request us to stop. Should you wish to opt out at any time simply let us know by phone (+61 2 6373 1371) or email (sales@gilbertfamilywines.com.au). We will provide you with appropriate contact details every time we contact you. Your details remain yours and may only be shared with our agents for the purpose of communicating offers only. They will not be sold or rented to any other companies. Personal information will not be disclosed to overseas recipients.
III. Newsletter Opt-Out
If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will allow you to remove yourself from our mailing list. Also, under the member area, you will find a simple form to unsubscribe.
IV. Consumer inquiries and privacy
If you have any questions about your privacy, or want to make changes to your profile preferences, simply contact us by phone (+61 2 6373 1371) or email (sales@gilbertfamilywines.com.au). If you feel there has been a breach of this privacy policy, please contact the us on +61 2 6373 1371.
V. Protecting your information
All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.
House Policy
The Cellar by Gilbert is firmly committed to the responsible service and consumption of alcohol. Our House Policy outlines our expectations of behaviour for anyone who visits or works at the cellar door. In visiting our licensed venue, you agree to abide by this policy and understand that any breaches of the approved service of alcohol or inappropriate behaviour that results from excessive consumption of alcohol will result in your removal from the premises.
OUR PHILOSOPHY
The Cellar by Gilbert promotes a safe, healthy and responsibly managed venue for the enjoyment of all guests and staff. We strive to provide a hospitable, educational and fun environment in which our guests and staff can experience unique wine tasting experiences in a responsible fashion. We aim to provide all staff and patrons with a premium, memorable experience.
THE RESPONSIBLE SERVICE OF ALCOHOL
Alcohol will be served in accordance with our philosophy and the requirements of our liquor licence, which include but are not limited to the following:
Wine tasting will only be allowed in licensed areas, during permitted trading hours.
No alcohol is to be consumed in the carpark or surrounding public areas on our property.
NO BYO.
No unsealed or open alcoholic beverages are to be consumed on the property other than alcohol supplied by staff. We reserve the right to refuse entry if a patron is carrying open alcohol on approach.
Cellar door staff will hold valid Responsible Service of Alcohol certification.
Cellar door staff will not consume alcohol during working hours.
Free drinking water will always be provided.
Our liquor licences are displayed at the entrance to the premises.
Our cellar door staff will not advertise any promotions within the venue that encourage excessive consumption or extreme discounting that may result in excessive consumption of alcohol.
The Cellar by Gilbert reserves the right to ask any patrons deemed to be inappropriately dressed, intoxicated, displaying anti-social behaviour or under the influence of illegal substances to leave the premises immediately.
INTOXICATED PATRONS
Alcohol will not be served to any person who is intoxicated. Signs of intoxication will be monitored and in circumstances where patrons are believed to be inebriated, staff will cease the service.
All members of the Cellar Door team have the right to refuse the service of alcohol to any patron.
Patrons will not supply alcohol to any other person who is intoxicated or who has been refused service by cellar door staff.
Intoxicated patrons will be asked to leave the licenced area of the premises.
Cellar door staff will assist where possible with safe transport options.
An incident report will be completed for any incident that involves the refusal of service or an intoxicated patron.
We reserve the right to contact the authorities if an individual is being disruptive to other guests, abusive towards and/or will not cooperate with cellar door staff direction to vacate the premises.
UNDERAGE DRINKING
Persons aged under 18 years are only allowed in the licenced premises when accompanied by a responsible adult.
No alcohol will be supplied or sold to any person aged under 18.
Any patron seen to be encouraging or supplying wine tastings/alcohol to a person aged under 18 will be cautioned once and asked to leave the premises if they persist.
Persons aged under 18 will not be allowed at the tasting bar under any circumstances.
Cellar door staff will request proof of age of any person they believe to be aged under 25.
Only one of the following approved and valid forms of photographic ID will be accepted as proof of age.
*An Australian driver’s or rider’s licence or permit
*Australian passport or a foreign passport issued by another country
*NSW photo card (issued by Roads and Maritime Services NSW)
Thank you for your cooperation.
Liquor License
Liquor Licence #LIQW880010235
It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.